Refund policy

APPLICABLE ONLY FOR ORDERS PLACED ON THE AURIGLO OFFICIAL WEBSITE

Our replace is very flexible and customer-friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms -

• A wrong product has been dispatched 
• If the customer identifies a manufacturing defect on the received product.
• If the product is received in a damaged condition.
• you can cancel the order by calling us manually on calling on +91 9311149400

To be able to send back the product safely, the customer must have the original packaging available with him/her. 

You can reach us at support@auriglo.com to initiate replacements. The customer is requested to share the product pictures clearly showing the issue.

Please note these points: We will be requiring the original packaging with any foam and cushioning inside for the safe return journey of the product, even if it is broken, damaged, or defected.

We do not process refunds in any case. We replace the same or any other product of the same or lower value in any of the above-mentioned cases.

Cancellation policy

Customer can cancel the order before it dispatches

• you can cancel the order by calling us manually on calling on +91 9311149400

Points to remember -  Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping labels (pasted on the packet), invoice, etc.  The product should be unused and in the original condition. You will be asked to print 2 documents to be provided to the logistics company representative who comes for the pickup.